Develop and establish processes and methodologies to proactively define serviceability, reliability and maintainability of products.
Educate stakeholders and act as an ambassador for serviceability, reliability and maintainability.
Collaborate with Parts & Service Division and Capital Divisions to secure serviceability, reliability, and maintainability on all products.
Participate in cross‑functional design reviews.
Secure and follow up targets for total cost of ownership on all products, starting with NPD projects.
Perform data analytics, establish a data model and standardized reports based on field information, taking into account environmental parameters influencing component life.
Utilize industry standards for reliability, predictability, MTBF, MTTR, etc., where applicable.