Maintains accurate and timely documentation about clients and staff
Addresses mental health and social issues (e.g. advocating for the client as appropriate, tailoring communication to needs, calming the client, promoting healthy life choices, reassuring the client)
Responds to complaints, concerns, and all initial incident investigations, ensuring appropriate corrective action and follow up are taken and documented
Establishes effective relationships with clients and family
Organizes and ensures work is completed in a safe, timely, and effective manner