Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being
Manage, coach and guide a team of call center agents
Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre
Use reports and KPI’s to improve the customer experience
Meet district level sales numbers
Under the hood
To join our team, you need:
At least 5–7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance