Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
1. Strategic Leadership & Team Management
Team Coaching: Direct and mentor a team of Relationship Managers, fostering a culture of excellence, accountability, and professional development.
Regional Strategy: Develop and execute a comprehensive multi-year business plan for the Eastern Canada region to hit retention and growth targets.
Performance Metrics: Establish KPIs for the team regarding client meeting frequency, cross-selling, and satisfaction scores.
2. Institutional Relationship Management
Key Account Oversight: Act as the executive sponsor for the region’s largest institutional clients (e.g., major pension funds, insurance companies, and government entities).