Elevate client engagement as Regional Director of Client Relations at Manulife, serving Ontario's National Accounts with a hybrid work model. Lead a team to enhance partnerships and client satisfaction.
At Manulife, the Regional Director will oversee Client Relationship Managers focused on Corporate Accounts and retirement plans, driving retention and strategic growth. This leadership role involves collaboration with Operations and Product teams to ensure exceptional service delivery while aligning client needs with organizational goals.
Key Responsibilities:
• Lead and mentor the Client Relationship Managers' team
• Identify cross-selling opportunities for retirement products
• Ensure service standards meet contractual obligations
• Monitor KPIs and address service gaps proactively
• Maintain compliance with operational and regulatory requirements
Requirements:
• 10+ years in client relationship management
• Strong understanding of retirement products and...