+ Welcome and assist guests with a warm, friendly, and professional approach. + Manage reservations, bookings, and scheduling for recreation activities and spa services efficiently. + Provide guests with accurate information regarding recreational facilities, activities, programs, and hotel services. + Maintain up-to-date guest profiles, booking records, and attendance documentation. + Handle payments, billing, and cash transactions in accordance with hotel policies and procedures. + Respond to guest inquiries, requests, and concerns promptly while ensuring a high level of customer satisfaction. + Coordinate closely with the Recreation & Spa team to ensure seamless daily operations and exceptional guest experiences. + Ensure the reception area and recreation facilities are consistently clean, organized, and welcoming. + Promote hotel facilities, memberships, promotions, and wellness packages to maximize guest engage...