About The Job
Great Player support is fast and precise. The Partner Operations team is responsible for all support agents globally and the Workforce Management team makes sure the right people are always available to help. As a Real-Time Analyst (RTA), you will work closely with all partners, located in different timezones across the globe, ensuring the fastest support possible. Your proactiveness will ensure potential issues are mitigated before they affect the Player support experience and will communicate quickly with stakeholders to resolve these issues quickly and effectively. You will identify patterns and understand deviations from the WFM plan, ultimately coordinating the actions needed to adapt to the new reality Responsibilities Monitor backlog, Inflows and Outflows at interval level against the WFM Plan, taking action to correct deviations Guide Partners in real-time, calling out deviations in staffing levels, following-up to ensure compliance Coordinate with Partner Mana...