Step into the role of Fraud Operations Manager at Questrade Financial Group in North York, ON. Lead a team dedicated to fraud mitigation, enhance client engagement, and leverage technology like AI for operational improvements.
In this role, you will manage the day-to-day performance and strategy of the Fraud Operations Department. You will oversee a talented team, ensuring comprehensive investigations and efficient alert responses while maintaining strong documentation and compliance. This is an essential position for safeguarding the bank against evolving fraud threats.
Key Responsibilities: • Direct daily operations and performance of fraud team members • Manage fraud detection alerts, inquiries, and investigations • Prepare performance and operational reports for reviews • Handle client fraud-related escalations and issues • Collaborate with internal teams on fraud prevention strategies