Step into the role of Fraud Operations Manager at Questrade Financial Group in North York, ON. Lead a team dedicated to fraud mitigation, enhance client engagement, and leverage technology like AI for operational improvements.
In this role, you will manage the day-to-day performance and strategy of the Fraud Operations Department. You will oversee a talented team, ensuring comprehensive investigations and efficient alert responses while maintaining strong documentation and compliance. This is an essential position for safeguarding the bank against evolving fraud threats.
Key Responsibilities:
• Direct daily operations and performance of fraud team members
• Manage fraud detection alerts, inquiries, and investigations
• Prepare performance and operational reports for reviews
• Handle client fraud-related escalations and issues
• Collaborate with internal teams on fraud prevention strategies
Requirements:
• Bachelor's degree in Data Analytics, Finance, or simil...