Join Questrade as an Operations Support Specialist, where you will ensure operational excellence in a hybrid work model. Use your skills to improve efficiencies and compliance across the board.
In this position supporting the Operations department, you'll report to the Senior Manager, Operational Effectiveness. The focus will be on improving workflows and delivering exceptional customer experiences through automation and collaboration. Your contributions will help shape robust operational processes.
Key Responsibilities:
• Process and digitize incoming 'whitemail' accurately
• Support daily financial operations and reconciliations
• Manage manual adjustments adhering to SLAs consistently
• Collaborate with diverse teams for seamless service delivery
• Track and report on productivity metrics and insights
Requirements:
• Proficient in Google Workspace for data organization
• Track record of mastering internal operational systems
• Skilled in automation s...