The Quality Operations Specialist (QOS) is primarily responsible for both Process Mapping & Auditing functions within their assigned department. The QOS maps and audits program processes ensuring that all programs have up-to-date Standard Operating Procedures and that those processes are optimized. This role ensures proper documentation and compliance with overall Quality Management System (QMS) while driving improvement cycles for Continous Improvement. Works with Cross Functional groups serving as departments primary point of contact for all matters related to Quality & Training.

Essential Duties & Responsibilities Required:

* Maps, documents and audits processes through SOPs for our different programs. (50%)
* Drives Continous Improvement through the use of audits providing feedback on performance and areas of improvement (30%)
* Supports the development cycle of all Training Documentation required to support Training and Auditing program; mainta...