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Quality Coordinator

Hospitality Full Benefits Career Growth
Company

Solera Corporation

Location

mexico, Mexico

Posted

June 05, 2026

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About This Opportunity

What You’ll Do
  • Audit calls and processes to identify gaps
  • Coach supervisors one‑on‑one, providing strengths and opportunities on scoring method
  • Conduct calibrations with evaluators to ensure consistency
  • Audit different platforms as needed to ensure client expectations are met
  • Work with other analysts to propose process improvements to improve overall quality
  • Teach new supervisors the quality system and scoring method
  • Work with the Client Experience Team’s mailbox for client requests
  • Support additional initiatives and efforts of the QA team as necessary
What You’ll Bring
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Ability to establish and maintain effective relationships by gaining trust and respect through consistency and reliability
  • Proven ability to coach and motivate others by providing clear direction and actionable ...