Elevate your career with Echelon Insurance as a Quality Assurance Specialist. Focus on compliance and enhance customer interactions with in-depth claims analysis.
You will report to the Unit Manager, Quality Assurance, and your responsibilities include conducting operational reviews to ensure that claims files comply with established standards. With a strong emphasis on customer experience, you will also handle call quality reviews while managing documentation flows. Stay updated on industry developments to help Echelon respond effectively to changes.
Key Responsibilities:
• Assess claims files for best practice adherence
• Conduct reviews on call quality to support customer satisfaction
• Maintain necessary documentation for compliance audits
• Track industry trends to enhance compliance strategies
• Collaborate with Senior QA Specialists on quality initiatives
Requirements:
• 3-5 years of Property Claims experience in insurance
• Additional knowledge in ...