Role Overview

Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants. You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed.

Key Responsibilities

• Drive end‑to‑end quality strategy for a high‑throughput, event‑driven routing service, ensuring reliability and accuracy across global deployments.
• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in‑memory data stores, and cloud persistence layers.
• Contribute production‑level Java code to improve system functionality, testability, and overall performance.
• Bui...