About TaskUs

TaskUs is a global digital services and customer experience provider, working with technology companies in e-commerce, gaming, fintech, and more. We value a People‑First culture and provide competitive compensation and benefits.

Job Title

Customer Service Representative (Bilingual)

Responsibilities

• Receive inbound and/or place outbound calls.
• Strive for excellent customer satisfaction and experience, following client quality guidelines.
• Serve as the primary point of contact via phone, email, chat, or in‑person channels.
• Provide timely and accurate information about products, services, and policies.
• Handle inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues, offering effective solutions.
• Document interactions and update systems with accurate notes and follow‑up actions.
• Process orders, returns, refunds, and acco...