ProResp in Kanata seeks a full-time Client Service Representative for medical administration. This pivotal role involves managing patient services and ensuring excellence in office operations.
As a CSR, you will facilitate patient intake and maintain electronic records while delivering exceptional customer service in a dynamic setting. You'll liaise with patients, manage service requests, and oversee billing and inventory processes. Our supportive, inclusive environment encourages teamwork dedicated to helping patients breathe easier.
Key Responsibilities:
• Intake and maintain electronic patient records
• Provide high-quality customer service in person and on calls
• Manage scheduling, service requests, and referrals
• Resolve client concerns while following procedures
• Control inventory of respiratory products and supplies
Requirements:
• 3+ years in a front-line support role
• Proficient in office procedures and invoicing
• Strong English communicat...