Position Summary
The is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings..

Scope of Role  
Project Manager coaching and development 
Customer escalation resolution 
Milestone Meeting facilitation and project oversight 
Operational consistency and visibility·
Knowledge of Insurance guidelines and programs

Essential Duties/Responsibilities
Project Management Coaching & Developmenta. Provide ongoing coaching and mentorship to Project Managers.b. Conduct regular 1:1 meetings focused on performance, growth, and problem-solving.c. Review active files to identify coaching opportunities and reinforce best practices.d. Support underperforming team m...