Location: Milton, ON (on-site support 2 days per week).
What you will do
Support a regional team of Project Managers and the Project Execution team to ensure operational excellence and customer satisfaction.
Effectively manage multiple priorities and provide operational support to the Manager, Project Managers, and execution teams as needed based on daily business demands.
Demonstrate agility in adapting to changing priorities and targets; maintain a proactive approach to learning and process improvement.
Prepare and submit credit requests in alignment with Project Manager direction and approvals; support escalation management by maintaining accurate escalation logs and ensuring timely updates.
Monitor debit activities and support resolution efforts; coordinate shipping and warranty-related processes, including returns, reorders, and claim handling.