Lead the Aircraft Appearance program at WestJet, ensuring every aircraft meets high cleanliness and operational standards. This role emphasizes in-person teamwork to achieve guest satisfaction.
As Program Manager for Aircraft Appearance at WestJet, you will play a crucial role in overseeing the aircraft cleaning program. You'll develop quality assurance frameworks, manage vendors, and ensure compliance with safety standards. Your expertise will help promote a consistent and high-quality guest experience while ensuring employees work in a safe environment.
Key Responsibilities:
• Guide cleaning process improvements for efficiency
• Monitor cleaning delays and enforce compliance with SLAs
• Update the Aircraft Appearance procedures in policy documents
• Train service partners on best practices
• Organize detailed clean schedules and monitor performance
Requirements:
• Over 6 years of airline operational knowledge
• Experience with vendor and quality manageme...