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Product Support Specialist

Hospitality Full Benefits Career Growth
Company

HCLTech

Location

itapevi, Brazil

Posted

June 12, 2026

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About This Opportunity

- visit our website and learn more about us!


What are we looking for:


Customer Communication Excellence

  • Experiecne working with international customers (North America & Europe)
  • Advanced English
  • Ability to simplify complex technical concepts into clear, user-friendly language
  • Confidence to lead and manage customer calls independently
  • A structured approach: problem → analysis → solution
  • Strong written & verbal communication (emails, calls, demos, KT sessions)
  • Experience handling customer queries with ownership and minimal supervision


Technical Product Support Expertise

  • Experience supporting enterprise products (SaaS or on-prem)
  • Strong analytical and problem-solving skills
  • Hands-on experience troubleshooting across:
  • Applications
  • APIs
  • Databases
  • Networking & security layers <...