**Do you enjoy solving complex technical problems?**
**Are you excited about the future of API security?**
**Join our prestigious escalations technical support team**
Join Akamai's Product Support team for our industry-leading API Security platform. Address complex technical escalations, perform detailed investigations, and resolve issues in SaaS and cloud-native environments. We seek support engineers capable of managing intricate investigations, navigating uncertainty effectively, and diagnosing problems across diverse system layers.
**Partner with the best**
This role operates at the intersection of SaaS application support, technical escalations, and cloud-native troubleshooting. Successful candidates are highly independent, comfortable navigating ambiguity, and capable of driving investigations across multiple system layers.
As a Product Support Engineer, you will be responsible for: