Elevate client support as a Product Support Analyst at D2L. Leverage your troubleshooting abilities to assist administrators of Brightspace’s eLearning solutions across diverse educational sectors.
The ideal candidate possesses strong technical knowledge and is adept at resolving complex issues under tight deadlines. You will collaborate with a talented team, ensuring that client needs are met with precision and efficiency. Your focus on customer satisfaction and keen attention to detail will contribute significantly to our success.
Key Responsibilities:
• Resolve technical issues from clients across various channels
• Analyze and fix site configuration problems
• Record and escalate support calls as needed
• Update call tracking system regularly
• Provide user feedback to improve D2L tools
Requirements:
• Proven customer service and communication capabilities
• SQL experience and technical troubleshooting acumen
• Familiarity with programming like HTML...