Enhance your technical troubleshooting skills with D2L as a Product Support Analyst. Provide exceptional support to Brightspace Administrators while navigating various eLearning challenges in this dynamic role.
D2L is seeking an analytical individual to fuel the transformation in education through its innovative platforms. As a key team member, you'll resolve complex technical issues across K12, Higher Education, and Enterprise segments. Prior experience in client-centric environments and proficiency in technical support will help you thrive in this fast-paced role.
Key Responsibilities:
• Resolve client issues via chat, phone, or email promptly
• Identify and troubleshoot site configuration problems
• Log support calls and escalate issues as necessary
• Update clients on issue progress in real-time
• Contribute feedback for product efficiency improvements
Requirements:
• Strong communication and interpersonal skills
• Experience in customer service and te...