General Purpose of Job: The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly.
Key Responsibilities: • Implementing software platforms with customers, including training users • Supporting platforms after implementation • Collecting and analyzing feedback from customers and other team members to shape roadmap and features • Working with developers to ensure that deadlines are met and quality is excellent • Assisting with the discovery process at customers • Providing documentation for software platforms • Coordinating with other Quad teams who serve the same customers