**Goals**:
Investigate quality issues and initiate and oversee the implementation of corrective and preventive actions.
Ensure that employees receive IPC training, J-STD training, and any other customer-required training as needed to meet quality requirements.
**Responsibilities**:
- Manage the technical processes of RMA and NCMR.
- Review RMAs and NCMRs to determine root causes as needed.
- Collaborate with production to correct processes/materials and prevent recurrence.
- Provide written 8D reports to customers with RMA findings.
- Offer technical guidance on necessary actions and complex rework procedures beyond simple remove and replace activities.
- Work with rework personnel and the Technical Department to develop instructions as needed.
- Review Aegis instructions for compliance with quality procedures and customer requirements.
- Track Corrective Action Requests (CARs)
- Follow up on Supplier Corrective Action Requests (SCARs)...