As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer‑centric company! You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL), Amazon's last‑mile delivery arm, delivering packages and smiles to customers every day.

You will work with teams across Operations, Learning, Finance, and other supporting functions to identify defects and opportunities, measure performance, and track changes. You will be the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with stakeholders in a clear and scalable manner.

Key job responsibilities

• Being the Subject Matter Expert (SME) on all operational processes;
• Leading process integration efforts at our Delivery Stations (DS);
• Leading Continuous Improvement initiatives using Lean Six Sigma tools such as Kaizens and Root Cause Analys...