Take charge of operational excellence as a Process Manager at Maple in Toronto. Optimize workflows across clinical and customer support for improved patient care.
Join the Clinical and Customer Support Operations (CCSO) department to lead scalable process improvements. You will design, implement, and enhance workflows that facilitate top-tier service delivery. The role involves collaboration with cross-functional teams and leveraging data insights to drive actionable results.
Key Responsibilities:
• Design efficient processes for customer support and clinical operations
• Monitor KPIs to identify and resolve inefficiencies
• Collaborate with various teams to streamline service delivery
• Conduct opportunity assessments and present business cases
• Develop training materials and change management programs
Requirements:
• Bachelor's degree with 3-5 years in process management
• Proven track record in operations or consulting
• Proficiency in Lean Six Sigm...