Join Amazon as a Problem Manager focusing on IT Infrastructure Excellence. Drive improvements in office services, enhance reliability, and minimize support contacts in Vancouver.
In this role, you will build and oversee the problem management program for corporate office IT infrastructure. You will analyze incident data, identify recurrent issues, and rally cross-functional teams to implement dependable solutions. A strong focus on reducing support volume and continuous improvement drives this position.
Key Responsibilities:
• Build and manage the problem management program
• Analyze data to uncover systemic support issues
• Lead root cause investigations and implement fixes
• Collaborate with engineering and operations teams
• Track metrics on support volume and defect reduction
Requirements:
• 3+ years in program or project management
• 3+ years working with tech and non-tech teams
• Proven experience in process improvement initiatives
• Experienc...