Become a crucial part of a supportive team as a Product Support Specialist, offering expert technical assistance to clients in school transportation. Utilize your skills in a flexible, remote-friendly setting to troubleshoot and solve client challenges.
As a Product Support Specialist, you will draw on your three-plus years of customer-facing technical support experience to help improve K-12 transportation solutions. You’ll troubleshoot backend issues and manage Windows environments while effectively communicating with clients to explain technical concepts in a manageable way. A proactive mindset is essential in this role.
Key Responsibilities: • Provide exceptional technical support to clients • Troubleshoot imports/exports and performance concerns • Configure and maintain Windows-based client environments • Work with SQL Server for client issue analysis • Create and manage client-facing help documentation