Support HR functions as an HR Coordinator, leveraging your expertise in managing inquiries and delving into straightforward issues while ensuring top-notch client service. Focus on effective ticket management and problem resolution.
In this pivotal role, you will engage as the first point of contact for employee inquiries and facilitate smooth communications on HR matters. You will triage inquiries, respond to straightforward questions, and escalate more complicated cases to Senior HR Advisors as necessary. A key component of this role includes maintaining performance metrics and collaborating with across regional teams to optimize service delivery.
Key Responsibilities:
• Manage ticket inquiries with professionalism and speed
• Respond to basic HR questions regarding policies
• Provide details for escalation of complex cases
• Offer regional insights for multi-country inquiries
• Ensure accountability for performance metrics
Requirements:
• 2+ years HR suppo...