Role Description

NextGen Automation is seeking a skilled, customer-focused Field Service Technician to install, maintain, troubleshoot, and repair office equipment—printers, multifunction devices, scanners, and related software and connectivity solutions.

The successful candidate represents NextGen Automation professionally while delivering high-quality service and support to customers, fellow technicians, sales, Customer Care, Dispatch, and management.

Job Duties and Responsibilities

Responsibilities include, but are not limited to:

• Uphold NextGen Automation's core values.
• Provide technical problem resolution and assistance to customers, technicians, sales, and management.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Perform installation, maintenance, diagnostics, repairs, upgrades, and retrofits.
• Install, maintain, and repair color, monochrome, and product...