OpenText is a global leader in information management, focusing on AI‑powered solutions. The Cloud Services organization is seeking a Principal Artificial Intelligence Engineer to lead agentic AI systems development within the Cloud Platforms & AI Operations team.

Responsibilities

• Design and develop agentic AI systems for IT Operations and IT Service Management.
• Shape and implement agent‑based AI architecture, including LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy.
• Define reference agents, design patterns, and best practices.
• Translate business processes into agent requirements, patterns, and flows.
• Implement complex AI agents in Python integrated with enterprise systems, APIs, and data platforms.
• Conduct functional and safety testing, regression testing, agent response evaluation, human‑in‑the‑loop feed...