Step into an impactful role as a Technical Account Manager at Precisely, managing strategic accounts in North America. Facilitate robust communication and project management for customer success.
As an Associate Technical Account Manager, you will be the key link between Precisely and its North American clients. Your role centers on managing escalations, guiding implementations, and enhancing customer satisfaction through efficient program management. You will collaborate with internal teams and customers alike, ensuring alignment on goals and success metrics.
Key Responsibilities:
• Manage and support key enterprise accounts throughout North America
• Take ownership of escalation issues and resolutions
• Guide customer projects from initiation to completion
• Communicate effectively with stakeholders to foster relationships
• Track customer goals and provide strategic support
Requirements:
• Degree or equivalent experience in a related field
• Minimum 2 y...