Practice Director - Role Overview

Professionals who perform the Practice Director role are senior managers who provide leadership to the entire support organization and are responsible for all aspects of support delivery for a designated group of products. The role requires a deep understanding of the support operations and delivery model across the support organization, as well as a broad understanding of IBM Support strategies and priorities.

The role leverages strong leadership, communication, organization, and critical thinking skills. The Practice Director takes on an active client advocacy role within the support organization. Anticipating client needs and ensuring client success are essential responsibilities. The Practice Director partners and collaborates effectively across a wide range of stakeholders in the support life cycle, from Offering Management, Service Planning, Sales, Lab Services, Technical Support, Development, and most importantly our Clie...