Shape your career at P&P Optica as a System Operations Support Specialist, focusing on complex problem-solving and customer success using technical skills in a hybrid workspace. Help revolutionize food safety with innovative technology.
P&P Optica is in search of a dedicated System Operations Support Specialist to enhance its Customer Success team. Your role will combine technical expertise in Linux and networking with customer interactions to promote optimal system usage. Located in Waterloo, Ontario, you will work collaboratively to streamline processes while providing top-tier support across various setups.
Key Responsibilities:
• Lead customer onboarding and technical integration processes
• Investigate technical escalations and provide solutions
• Facilitate clear communication with customers during support
• Oversee software updates and maintain system integrity
• Collaborate with internal teams on proactive customer solutions
Requirements:
• 3-5 years ...