Join Jobber as a Post-Sales Customer Analytics Manager and lead impactful data initiatives. Enhance customer success strategies through innovative analytical solutions and effective team leadership.
In this pivotal role at Jobber, you will oversee the Customer Analytics team, specializing in post-sales insights. Your leadership will empower analysts to translate complex data into actionable strategies that improve customer onboarding, engagement, and retention. Emphasizing collaboration and accountability, you will forge cross-functional partnerships to inform business strategies and metrics.
Key Responsibilities: • Guide a high-performing analytics team and foster growth • Conduct high-impact analysis on customer engagement metrics • Develop frameworks to support decision-making processes • Identify opportunities to optimize customer interactions • Ensure clarity in stakeholder engagement and work prioritization