Overview

Post Hotel & Spa in Lake Louise, AB is seeking a Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide exceptional customer service and maintaining smooth front office functions.

Responsibilities

• Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.
• Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.
• Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.
• Regularly review and provide feedback on team performance, guiding staff towards service excellence.
• Cond...