Mercier Consultancy is thrilled to offer a position for a Portuguese Speaking Customer Service Representative for our Client's Fashion & Luxury Brand. In this prestigious role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our high-end fashion and luxury products.

Your fluency in Portuguese will be essential in delivering personalized service, answering questions about product details, availability, ordering, and addressing any concerns our customers may have, all while embodying the luxury experience we strive to provide.

Responsibilities

• Provide outstanding customer service in Portuguese via phone, email, and chat related to fashion and luxury inquiries
• Assist customers with product selections, order placements, and returns
• Resolve customer issues and complaints promptly and with a focus on quality service
• Maintain accurate records of customer interactions...