+ Hotel systems and Guest Experience + Ensure daily IT check list is followed + Check the interfaces and connectivity of hotels + Attend user calls and resolve or align right team to action + Be the first point of contact for hotels users for any technical or application issues + Understand the requirements clearly from end user and provide solutions + Support and guide local IT resource + Creation/deletion of users id as per csa guide line + Train local hotel resource on WIFI signal testing and documentation + Coordinate with MSP for signal improvements + Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement + Ensure CSA documents for assigned hotels are completed + Check the backup for previous night is completed without any error + Take manual backup in case of tape backup failure and documented + Backup tape are changed regularly and documented the inventory + Check all schedu...