**Salary: R$6000**
We are looking for a qualified Player Success Manager to join our team and oversee the support of our players.
**You will**:
- Respond to comments and customer support queries in a timely manner.
- Coordinate support team members.
- Help our team QA new features.
- Make weekly reports with details from your department (NPS, Wait time etc)
- Monitor and report on feedback and online reviews.
- Organize and participate in events to build community and boost brand awareness.
- Build relationships with customers and other communities.
**Requirements**:
- Speak/Write English and Portuguese fluently.
- 3+ Years as a Customer Success Manager.
- 1+ Year managing a team (Team Leader).
- Knowledge of the main C.S metrics (Wait time, FCR, NPS etc)
- Extensive knowledge and passion for esports, betting, and gaming.
- Self-starter and problem solver that has a track record of taking the initiative.
- Able to commit fully to Midni...