Enhance service quality and operational efficiency as the Personal Lines Manager. Lead a team while ensuring effective workflow management and strong client engagement across service touchpoints.
As the Personal Lines Manager, you will direct daily operations while mentoring your team of Customer Service Representatives (CSRs). Your responsibilities will include overseeing processing tasks, supporting new business initiatives, and ensuring renewals are managed effectively. You will be responsible for enhancing the overall client experience and service delivery within the department, fostering a culture of excellence.
Key Responsibilities: • Oversee daily operations and transaction processing • Monitor ticket queues for service level adherence • Support brokers with new policy setups • Mentor CSRs for continuous improvement • Track renewals and ensure thorough follow-up processes