Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
Point of contact for all customer problems, ensuring concerns are h...