Launch your career with Medavie as a Permanent Bilingual Customer Support Agent, where you can work remotely and enjoy an excellent work-life balance.
This position requires working Monday to Friday with no overnight shifts. Fluent communication in both English and French will allow you to effectively support our diverse clientele. Ideal candidates will be eager to learn, possess a customer-oriented mindset, and bring problem-solving skills to every interaction.
Key Responsibilities:
• Resolve client queries through phone and email
• Effectively manage multiple software tools simultaneously
• Provide clear, concise, and friendly communication
• Participate in our thorough paid training program
• Assist in troubleshooting various customer issues
Requirements:
• Fluency in both English and French, written and verbal
• At least 2 years of experience in a contact center
• Strong multitasking abilities and technical aptitude
• Ability to maintain focus in...