Performance Associate Analyst
Type of position : Full-Time Employment
Work Mode : Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description

• Produce and distribute monthly evaluations of Service Provider service level performance
• Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
• Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
• Archive and maintain historical records for monthly performance governance and reviews
• Maintain Standards and Templates
• Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
• Initiate service credit process for breached SLRs/...