Authorization to work in Canada is required for this role.
Responsibilities
Act as technical P&C subject matter expert for both new and reoccurring initiatives to ensure seamless and on-time delivery (incl. intake, analysis, prioritization, deployment planning, testing, test management, tracking, progress reporting and implementation) for ServiceNow
Field & direct requests from cross-functional partners for new or changed digital enhancements through our formalized intake process to ensure alignment with our strategic goals for prioritization
Translate business requirements into functional requirements and influence requirements to reflect ServiceNow capabilities
Conduct root cause analysis and research to provide solution recommendations to peers & stakeholders
Partner with People Technology teams to configure solution, ensuri...