RBC is seeking a Pega Application Support Analyst in Toronto, ON, to lead application stability initiatives. Bring your PEGA expertise to this vital role in the Digital Enterprise Team.
As a Senior Analyst, you'll support critical PEGA workflow applications and enhance system documentation. Collaborating with cross-functional teams, you'll address complex technical issues while ensuring production readiness and solution resiliency. Your role will impact system performance through improved processes and proactive issue resolution.
Key Responsibilities:
• Identify and resolve complex PEGA workflow issues
• Work within Agile projects to support stability
• Analyze integration of PEGA with enterprise applications
• Conduct security assessments and improve architecture
• Support IT Risk planning and documentation standards
Requirements:
• Experience with PEGA production support
• Strong skills in SQL and monitoring tools
• Familiarity with RBC's AIX, DB2, an...