P&C Insurance Personal Lines Account Manager – Work from Home. Calgary, AB or Remote. Full-time or part-time. Dec 16, 2022.
Responsibilities
Be customer focused and respond promptly to inbound leads and questions while working from home
Demonstrate effective service skills by providing options for customers to fit their unique insurance needs
Effectively communicate by telephone and email to resolve issues, describe programs & services to customers and when appropriate, cross-sell and up-sell other insurance products
Conduct a full file review for underwriting quality and risk exposure for each customer contact
FPR – First point resolution – able to adhere to all partner systems and underwriting processes
Influence customer loyalty through professionalism & courtesy while achieving brokerage standards for key performance indicators on a team & individual basis