Requisition ID: 249244

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager, Operations and Service lead the Private Banking Branch Operations and Service team ensuring a high level of service delivery is provided to Scotia Wealth Management clients. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures as well as achieving other objectives related to HR Management and Operational effectiveness. Manages a team of Senior Client Service Leads (SCSLs) in person.

Accountability

Leads & drives a client focused culture and leverage broader Bank relationships, systems, and knowledge by:

• Supporting the SCSLs in managing the Supervisory Queue within Salesforce to ensure work has been assigned; reviewing the individual queues from time to time to ensure tasks are being completed by the team in ...