+ Own the end-to-end processing and validation of payroll and benefits–related invoices, ensuring accuracy, completeness, and on-time payment + Serve as a primary point of contact for payroll and benefits–related invoice queries from employees and HR partners, providing timely and professional responses + Investigate and resolve booking/ payment discrepancies using established procedures and tools + Collaborate with internal teams and external providers to resolve more complex issues, escalating to the People Leader or senior team members as appropriate + Develop and maintain strong working relationships with HR, Finance, vendors, and other stakeholders to support smooth payroll and benefits invoice payments + Identify recurring issues or process gaps and propose improvements to enhance accuracy, efficiency, and customer experience