Key Responsibilities

Provide clear, accurate cost estimates for fertility treatments, with a strong understanding that many patients are paying partially or fully out of pocket

Explain treatment fees, payment expectations, and financial responsibilities to patients with empathy, sensitivity, and professionalism

Act as a primary point of contact for patients regarding self-pay fertility services, payment plans, insurance coverage, and clinic financial policies

Collaborate closely with physicians, nurses, and clinical teams to stay informed of treatment plans, changes, and timelines that impact patient billing

Respond to patient inquiries in person, by phone, and via email, ensuring financial information is communicated clearly and compassionately

Maintain accurate and confidential patient financial records in compliance with privacy legislation and clinic protocols

Assist patients in understanding and navigating availabl...